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Ameren Accounting Assignments

Bio

As Vice President of Customer Experience for Ameren Missouri, Tara K. Oglesby is responsible for effectively driving customer-focused strategies to ensure every interaction leads to a great customer experience. She is responsible for leading departments which play a critical role in delivering a satisfying experience including Customer Care, Energy Efficiency and Renewables, and Customer Research. With more than 25 years of experience in the utility industry, Tara began her career with Central Illinois Public Service Company in 1991, now Ameren Illinois. During her years at Ameren, she has held several leadership roles in field operations, marketing, generation, accounting and customer service. In 2008, Tara was promoted to Director of Customer Satisfaction, forming Ameren's first customer research and strategy group. In her current role, she oversees the largest portfolio of energy efficiency programs in Missouri and leads a company-wide effort to improve customer satisfaction. Under her leadership, Ameren Missouri Customer Service improved to a ranking of number one nationally in the 2016 JD Power Business Study. In addition, Ameren Missouri earned the JD Power trophy ranking highest in Customer Satisfaction among business customers in the Midwest making a transformational move from 4th to 1st quartile, a ranking they have sustained for the past two years. Tara holds a Bachelor of Science degree in business from The University of Illinois. She is a Six Sigma Black Belt and a recipient of Ameren’s President’s Performance Leadership Award in 2006 and the President's Pinnacle Award in 2013. Tara is active on two St. Louis area non-profit Board of Directors and has played a leadership role in supporting the Greater Missouri Leadership Challenge, whose focus is engaging Missouri women to lead and serve in their communities.